Client Experiences

Client Experiences

I initially contacted The Estates in early 2011 to assist me with finding a home in Winter Park. Diana and her team were knowledgeable and professional, providing continuous advice on the process and ultimately closing the deal as efficiently as possible. Following my property acquisition Diana helped me get settled in the area, providing advice on repairmen, landscapers and other contractors to keep the home maintained.

In 2013 I decided to build up a property portfolio and The Estates was instrumental in finding me attractive rental properties. Diana and her team canvased the market and quickly identified under-valued townhomes with 2 or 3 bedrooms that would provide significant rental returns. In less than 12 months I had a well-established portfolio that was entirely managed by The Estates. Diana has a talent for finding respectful tenants and, importantly, keeping them happy.

More recently, in 2014 The Estates project managed a property development near downtown Orlando on my behalf. This work included finding the property, negotiating contractual terms with the developer, managing legal aspects, managing drawers in accordance with a schedule and ensuring a high quality final product. The development is now complete and The Estates is now managing them as part of my wider portfolio and quickly finding tenants.

I highly recommend The Estates, and have seen my portfolio deliver good returns and significantly grow in value over the past few years, thanks to the great management and hard work of Diana and her team.

– Peter Morrison / Multi-Project Investor

Diana has helped me two separate times in the last 2 years in finding a new home. Most recently she helped my wife and I purchase our first home. Being new to the whole process Diana was extremely helpful. No matter the time or day, she always made herself available for any questions or concerns we had regarding our purchase. In the future, if we ever decide on purchasing or selling real estate Diana will be the first phone call I make. Do not hesitate to contact her when it comes time to buy/sell any property!!

– Michael Boales / Rental Resident

The Estates team has been top notch in everything they have done. From signing lease to the move in time. I even got a welcome basket! Who does that anymore? The Estates does. They have answered all my emails in a timely manner and returned any call within the hour if I did not reach them on first ring. Which they pretty much do every time. Top notch quality super professional!!!

– Ricardo Devengoechea / Rental Resident

I just wanted to take a moment and tell you how much I have enjoyed working with you and The Estates team of professionals. I have been both a tenant and a landlord and I have never experienced the service that I experienced while renting a property through The Estates. The response time was always exceptional, whether it was a minor repair, a question on payment or just a friendly conversation. I look forward to working with The Estates on my next endeavor when my “husband” and I purchase our home.

– Kerri Tigwell / Rental Resident

I just purchased my first home and Giovanni was my agent. He was amazing throughout the whole process. I had no idea about anything in regards to buying a home. He was always available and ready to help anytime I needed him. He was quick with getting things done. He listened to all of my wants and needs in a house. He had great inspectors and contractors that were always quick at getting the job done. He has a great team working with him. He has a wonderful financial team that was so helpful with my loan. I am going to recommend him to all my family and friends! Thank you so much for everything Gio! I love my home!!

– Diana Delio

My husband and I have been tenants with The Estates since February 2014 and couldn’t be happier with our decision. Any needs, service or concerns we’ve had since moving in have been handled immediately. Our experience has been so pleasant, we are planning on purchasing our first home through The Estates in the near future.

– Jessica Boales / Rental Resident

The Estates Home Sales and Rentals team is absolutely the best! My experience living in a property managed by the Estates team is completely the opposite of renting from a large ‘corporate’ rental community where I was just one of hundreds of other tenants. From the first encounter with the Estates team I felt valued (even as a prospective tenant) and this has continued over the past two years. Every member of the Estates team is professional, polite and friendly, and regardless of my questions or requests, the team does whatever is necessary to meet my needs. Maintenance requests always receive prompt attention and the Estates team follow up to make sure the work is satisfactory. The Estates team has set the bar very high and I can’t imagine a better property management team in Orlando.

– Nancy Toolan / Rental Resident

Diana, there are no words to express how much I THANK YOU for all your professionalism over the project course. You are amazing! Let’s do it again next year :-))

– Lilly and Peter Nieuwenhuizen / Multi-Project Investors

I wanted to take the time to express to you my gratitude to you and your staff in the search and final purchase of a home for my family.
I felt blessed from the day your assistant came into my work and gave me your information.
Since day 1…. You showed an abundance of professionalism, attention to detail and consideration. You kept in mind our time restraint. I don’t believe that anyone else would have been able to accomplish what you were able to achieve. You and your staff went well above and beyond the call of duty to make this experience as pleasant and smooth as possible. You did not try and just “put” us in a house to make a sale, but made sure that our needs were met in every way so that the house we found was a “HOME”. I have come to trust your judgment and most certainly am blessed to now call you a friend. I will (and have) most certainly recommend you to ANYONE that is looking to purchase a home! You and everyone else involved have made this so much easier for myself and my father who as you know is in another state.
There are not enough words to express my gratitude to you.
Thank you again for being the best agent Orlando, Florida has to offer.

– Best and kindest regards, Christina

Thank you so much for your service. Your professionalism, expertise, sense of strong work values, being precise and efficient gave me the upmost gratitude. But most of all your high degree of optimistic outlook and attitude toward solving and ensuring all the requirements I need in a timely manner. Diana, you are the glue to all this. Thank you! You generate enthusiasm and was persistent on being pro-active in finding me a house/home and through your actions I gained trust and confidence in you. Thank you for being my eyes and ears through all this. You are amazing!

PS: If I left anyone else out please thank them for me. They also need to be recognized for their involvement. Thanks again for everything!

– James Raphael

Thank you Diana! Your team has been amazingly helpful during this whole process!

– Gurinder Virdi / Investor